Please contact us via email, telephone or post to discuss your requirements in the first instance. We believe that your wedding deserves our individual attention, so we prefer to provide you with a more personal service.
Don't worry we will send you all the relevant forms etc when we need them !

Please also check our terms and conditions for further guidance ...

samples
As a non refundable deposit, or full payment is required upon order, it is advisable to order samples before making a decision about your stationery.
Samples may take up to 2 weeks to arrive depending on our lead times.
To order any of our invitation samples, follow the link on the relevant product range page or click here. For other stationery samples, click here.

order process
Once your order and deposit, or full payment, have been received, wording/layout proofs will be submitted to you by electronic mail. (Paper copies are available upon request). It is then your responsibility to check the accuracy of the proofs, notify us accordingly of any changes and to accept the final draft, in order for production to begin. When your order has been completed, if applicable, you will be sent an electonic final invoice and upon receipt of your balance payment, the items will be dispatched.

payment
Orders with a value of less than £150 require the total amount to be paid at the time of ordering. This amount is non refundable.
Orders with a value of more than £150 require a non refundable deposit of 50% when placing the order, the remaining balance being due upon completion.

Payments can be made by...
cash, cheque made payable to E Williams or through

However, a 5% fee will be charged to cover the costs incurred in offering the latter service. Please ask for more details if required.

delivery
We will endeavour to deliver your order within 2 - 6 weeks from receipt of your approved proofs. This may be more during our busy Summer months and will all depend upon your order size and our diary availability, so please make sure that you order in good time and always check with us for current lead times.
Please remember that all of our items are completely handcrafted and take a great deal of time and care to complete - but they really are worth the wait ! 

Delivery within the UK mainland will be made through Royal Mail 1st/2nd class and standard parcel postal services and will be charged at cost - we do not make a profit on postage and packaging. We feel that this is the most fair policy as the size and weight of orders vary considerably, although we do understand that our clients may like to know this cost in advance. Our experience tells us that on average our clients are charged between £3.50 and £15.00 per order, however where orders are split into various different deliveries, this can be more !

It is also possible to arrange collection of your stationery in person,
at a mutually agreeable time, once full payment has been received

returns policy
first impressions prides itself on the quality of its stationery and will only accept returns in the unlikely event of a proven faulty product that has been due to negligence on their part.
first impressions must be made aware of any faulty item within 7 days of receipt. After this time, they cannot be held liable in any way, for any fault.